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Terms and Conditions
Terms and Conditions
The site domain belongs to SC PRISCOM DEZMEMBRARI SRL, Simila, str. Principala nr. 624, BÂRLAD, Vaslui as being the holder company of exploitation and rights management of the operation.
Terms of Service
1. Access to the Site
a . SC PRISCOM DEZMEMBRARI SRL, has the right to shut the site down at any moment and under any justifiable circumstances. Also, the owner of the site may ban access to third parties for repair or maintenance actions for example.
2. Property Rights
a. SC PRISCOM DEZMEMBRARI SRL, owns copyrights for any text, image, and content that shows up on the site.
b. Users are not authorized to copy, reproduce, alter, or use any of these elements without consent from our company
3. Privacy and treatment of personal data
a. In order to create a user account on the Site, users will always be asked to give an email for contact and a password. It becomes the user’s duty to keep his data in a secure location and to change them in any case of intruder signs.
b.It remains the User's responsibility to update their alternated data or personal information given by them earlier.
c. Without any pre-judgments, the privacy of the Site Users constitutes a particular concern of SC PRISCOM DEZMEMBRARI SRL. To that end, we’ve approved a Privacy Policy upon which the generally applicable principles in matters of collection and treatment of personal data are defined, and to which we will adhere in the strictest of senses
d. Cookies Policy (subliniat si linkat mai jos)
4. Alterations to the TC
a. SC PRISCOM DEZMEMBRARI SRL reserves the right to make modifications to these TCs if it is necessary. Whenever this happens, the modifications will be published on the Site, and it is therefore advisable to check it regularly.
5. Suggestions and Complaints
a. In case users have any issues related to the present TC, the following contacts may be used
contact@dezmembraru.com
+40732144200
(Costs of the call to a national fixed network)
The cost of communications depends on the tariff agreed with your operator
Conditions of sales
The purchase of the products undertaken through Carfixer24.com is subject to Romanian legislation and is regulated by the following conditions
1. Purchase
a. The products are presented on the website with a description that allows the Buyer to know the corresponding essential characteristics and their price.
b. The Buyer selects the Product(s) that she/he intends to buy.
c. The Buyer confirms his/her choices of Product(s) and acknowledges and accepts the present general terms of purchase through validation click.
d. At that moment, the amount for the order will be charged, except in the case in which the payments have been previously made (Bank transfer or other).
e. SC PRISCOM DEZMEMBRARI SRL, has to confirm and/or inform regarding the availability of the Product(s) ordered by the Buyer, within the maximum deadline of 48 hours, starting from the reception of the information as established in letter d) above.
f. Once the order is validated, a communication is sent to the Buyer (email, text message, or other) to inform him/her of the shipment cancellation of the order.
g. In case of total or partial confirmation of the order, the resolutive condition which is part of the purchase and sale contract brokered between the Buyer and SC PRISCOM SRL, will not be undertaken, and as such SC PRISCOM DEZMEMBRARI SRL, will commit to shipping the order within the foreseen deadline.
h. In the case of all or part of the Products ordered by the Buyer is being confirmed as available, the above-mentioned Products will be shipped by SC PRISCOM DEZMEMBRARI SRL.
i. Product(s) are deemed to be received on the date Buyer or a third party other than the carrier acquires physical possession of the same or, in the case of several goods ordered by Buyer at a single order and delivered separately on the date Buyer or a third party other than the carrier acquires physical possession of the last item.
2. Price and Payment
a. The purchase price of the product is determined by SC PRISCOM DEZMEMBRARI SRL.
b. For shipments within the European Union the price indicates all taxes, fees, and shipping costs in the description sheet.
c. For shipments outside the UE the taxes, fees, and shipping costs in the description sheet, orders may be subject to import taxes and fees that are applied when the order reaches that destination. The customer will be responsible for paying any import taxes and feed not included. Please contact your local customs office for more information and a `destination cost estimate before placing your order.
d. All orders are charged in EUR.
e. The currency converter is for informational purposes only and should not be considered accurate and in real-time; actual rates may vary. Obvious errors (printing errors) are not binding.
f. The order can be paid through one of the following:
- Creditcards;
- Paypal;
- Stripe;
- Bank transfer;
3. Right of Withdrawal
a. The client is aware that all the products sold by SC PRISCOM DEZMEMBRARI SRL, are used parts, originating from cars involved in road accidents, ready to be used in other vehicles.
b. Under the terms of current legislation, the Buyer has a deadline of 14 (fourteen) days starting from the reception of the ordered Product(s) to exercise his right of free resolution without payment of any indemnity and no need to indicate motive.
c. The right of withdrawal must always be exercised by the Buyer, in writing, to the email address contact@dezmembaru.ro or via post. The buyer may use the withdrawal form, in Appendix I of these Terms and Conditions, or through any other statement which is unequivocal regarding the withdrawal.
d. In the case of the exercise of the right of free resolution within the above-mentioned deadline, only the price of the purchased Product(s) and corresponding shipping costs. The return shipping costs are the responsibility of the Buyer.
e. The Product(s) must be returned in their original condition and complete packaging, in the same way as they were shipped, within 14 (fourteen) days starting from the communication of letter b), above mentioned, to the main workplace of SC PRISCOM DEZMEMBRARI SRL, in Romania.
f. It is the Buyer's responsibility to establish proof of timely return of the Product(s).
g. It is the Buyer’s responsibility to establish proof of timely return of the Product(s).
h. If you withdraw under these terms, you have the right to be reimbursed for all payments made, including delivery costs (excepting additional costs resulting from your choice of a shipment modality that is different than the least costly modality of normal shipment offered by us). within 14 days starting from the date on which you communicate your decision to withdraw. However, SC PRISCOM DEZMEMBRARI SRL, has the right to, except in the cases where it volunteers to pick up the Product(s), retain the reimbursement until reception of the returned Product(s).
i. The right to return the products should apply exclusively to products that may be returned in the same conditions as they were received by the consumer, and therefore after reception of the Product(s), we will examine them to verify that they are in the same conditions as when the consumer received them. No reimbursement will be made if the Product(s) have been used or have been damaged, so the consumer must take care in the handling of said product(s).
j. We will proceed with the reimbursement using the same payment method used in the initial transaction, except if there is a specific request on your behalf to do otherwise. In any case, you will not pay any taxes on the referred reimbursement.
k. Under the applicable legal terms, the right of withdrawal cannot be exercised in relation to any product that has had its warranty and inviolability seal removed, or that has been manipulated.
l. The exercise of the right of withdrawal does not hinder the consumer's right to inspect, with due care, the characteristics and operating functions of the item.
m. The Consumer may be liable for the item's depreciation if the manipulation undertaken to inspect its condition, characteristics, and operating functions exceeds the manipulation which is habitually allowed in any commercial establishment.
n. The Buyer may also be held liable for any possible decrease in the value of the products resulting from their delivery to Carfixer24.com.
4. Competence to Settle Consumer Litigation
a. In case of consumer litigation, defined under the terms stated by Law nr.144/2015, from September, the consumer may resort to the official body for competent alternative resolution of consumer litigation.
b. With no damnification to that which is stated in the legislation, the statutes and rules to which the official bodies for alternative resolution of consumer litigation are bound, the consumer may opt for the European platform for resolution of litigation available at https://webgate.ec.europa.eu/odr, for the official body for alternative resolution of specialized competence, in case such exists for the sector in question. He/she may consult the updated list of all official bodies for alternative resolutions for consumers.
5. Nonconforming / Damaged Product
a. The return of any nonconforming or damaged products to SC PRISCOM DEZMEMBRARI SRL is required. Our company will ship, in case such exists in stock, a product with equivalent characteristics and price. If that is not possible, the amount of the order will be refunded to the Buyer.
6. Mislabelled Product
a. If the mistake is the responsibility of SC PRISCOM DEZMEMBRARI SRL, the procedure is the same as for a Nonconforming Product, that is the product must be returned to SC PRISCOM DEZMEMBRARI SRL, and if a product of equivalent characteristics is available in stock, it will be shipped to the Buyer.
b. In the case of products that have the same reference and are still not compatible, SC PRISCOM DEZMEMBRARI SRL, will not be liable for this incompatibility, and therefore the Buyer should always if the ordered product is appropriate for the buyer's vehicle.
Warranty
A. SC PRISCOM DEZMEMBRARI SRL offers a warranty on all its products, as long as the assembly of that part is undertaken in a legally authorized workshop.
B. Bearing in mind that they are used products, the customer agrees and accepts that the warranty period on the product is 12 months after delivery of the product and not 3 years (general period).
C. If failures or errors occur during the warranty period, the customer must notify – namely by email or by other means susceptible of proof – and deliver the goods subject to warranty to SC PRISCOM DEZMEMBRARI SRL, with no undue delay, so that there can be evaluated, repaired and where appropriate, returned.
D. In the first 6 months of the product warranty referred to in the previous number, if the aforementioned product presents any defects, it is assumed that these already existed on the date of purchase and sale. In the remaining 6 months, if the product presents any defects, the customer will have to prove that these already existed at the time of purchase.
*The following cases are excluded from the warranty
- Consumables, wear-and-tear parts.
- Damages caused in transport that are not reported within 24 hours after reception of the parts.
- Damages or defects to the paint job, as the parts are used and may present signs of use.'
1. A/C Compressors
a. For this type of part, no warranty will be accepted without the following steps taken:
- Filter replacement;
- Cleaning of the circuit, using adequate equipment and fluids;
- Verification of the expansion valve, in case is not in proper condition it should be replaced. If it is a compressor in which the cold circuit uses a strangling valve, it must be replaced;
- Utilization of appropriate gas for which the compressor was designed;
- Verification of oil level in the compressor, after assembly.
2. Engines
a. Warranty for engines refers exclusively to the engine’s main part, constituted by the engine’s head, block, sump, and their corresponding internal functioning components. In the case of diesel engines, the warranty also includes the injection pump and the turbo, if it is a supercharged engine.
b. It should be understood that it is impossible to know exactly what maintenance operations have been carried out on the engine and if they were carried out under the conditions idealized by the manufacturer, so it is necessary to assemble a DISTRIBUTION KIT.
c. On the other hand, sometimes it is possible for a long time to elapse between the vehicle entering our stock and it being installed in another similar vehicle, requiring the replacement of the WATER PUMP and THERMOSTAT.
d. It is also important to change GASKETS, FILTERS, OILS, REFRIGERANTS, and any ELEMENTS that wear out in the engine. The engine is part that is subjected to wear and tear, so it can lose oil within the limits set by the manufacturer, which are a consequence of natural engine usage.
e. For the engines’ warranty to be valid it’s necessary that the exchange of the timing belt is verified.
f. Parts that are later assembled on the engine are excluded from the warranty such as the injector body, injectors, steering knuckles, distributor, coils, water pump, clutch, intake manifolds and exhaust, different radiators, brake pumps, fans, different sensors and electrical installations, or any other part which has not been previously mentioned. Regarding engines, also excluded from the warranty are heating and overheating of the engine for causes that are extraneous to it, and the inappropriate use of oils and other fluids.
*Other Considerations about Warranty
a. Other products commercialized by Carfixer24 are properly identified by markings and engraving of their own, for the correct identification of their source, in case they have to be returned. These markings and engravings cannot be manipulated, or the products will void their warranty.
b. SC. PRISCOM DEZMEMBRARI SRL. will not hold any liability for warranties and /or returns in the cases where the parts require installation and/or special adaptation. For example, parts that require encoding, from the moment they are handled void their warranty. The client should always take this fact into account before making the purchase.
c. In all cases, labor and use of replacement vehicles are totally excluded from the warranty of parts commercialized by SC. PRISCOM DEZMEMBRARI SRL.
d. The invoice is your proof in case of any complaint, so this document must be kept by the client to exercise his/her rights.
*Applicable Law and Jurisdiction
a. The present General Terms of Use are subject to Romanian Law and for all issues arising from them, the parties choose the purview of the Romanian Court.
Privacy Policy and Personal Data
The present Privacy Policy(“PP”) has the goal of protecting the privacy of all those who use the Website https://www.carfixer24.com (“Site”), whose domain belongs to SC. PRISCOM DEZMEMBRARI SRL., thus giving them knowledge of the way in which their personal data will be collected and treated.
1. Personal Data
Under the term of RGPD. “Personal Data” will be any “information related to any one person identified or identifiable (“data holder”); any individual person who can be identified, directly or indirectly, especially in reference to an identifier, as for example a name, an identification number, location data, electronic identifiers, or in reference to one or more specific elements of their physical, physiological, genetic, mental, economic, cultural or social identity of that individual, is considered identifiable;”.’
2. Parties responsible for the treatment of personal data
Responsibility for the treatment of personal data that may be conveyed within the scope of the Site’s use, independently of its nature or ownership, will always be the purview of SC. PRISCOM DEZMEMBRARI., represented by Adrian Prisecaru.
Whenever justified, SC. PRISCOM DEZMEMBRARI SRL. may resort to Subcontracted parties, being considered as, individuals or organizations which treat personal data, a fact which is given implied consent by the Site’s users.
In particular, the resort to Subcontracted parties will take place for purposes of management of the business relationship between SC. PRISCOM DEZMEMBRARI SRL. and companies that provide logistics, sales and supply services, payment processing and invoicing, warranty for the execution of due diligence and back office operations, namely technical and operational support and assistance necessary for the functioning of the Site, as well as all others considered necessary and/or convenient, at any time.
The Subcontracted parties used by SC. PRISCOM DEZMEMBRARI SRL. will implement all technical and organizational measures adequate to the protection of personal data which are passed on by you, in such a way as to assure the defense of the rights and interests of the holders.
3. Collection and Treatment of personal data
The access and the mere use of the Site by Users does not imply the collection or treatment of any personal data. However, whenever the User creates an account on the Site, certain data will be collected, the nature of which varies according to the purpose associated with it. The purposes associated with the collection and treatment of data may be consulted in part D of this PP.
4. Purposes associated with the collection and processing of personal data
Personal data provided in connection with the use of the Site will be processed and stored in a computer database specifically created for this purpose and are mandatory to supply as they are necessary and indispensable for the fulfillment of the following purposes: (i) for the management of your registration as a user of the Site; (ii) for the development, fulfillment and execution of the contract for the purchase or provision of services that you have entered into with us on the Site; (iii) to satisfy orders that you place through customer support; (iv) for marketing purposes and; (v) to comply with legal obligations in current use.
5. Legal grounds that allow us to process your data
Purpose and Legitimacy
Manage your registration as a user of the platform: The treatment of your data is necessary in accordance to the terms which regulate the use of the Platform.
Development, fulfillment, and execution of the purchase or service provision contract: Treatment of your data is necessary for the fulfillment of the purchase or service provision contract with you.
Customer Support: We understand that we have a legitimate interest in answering questions posed through the various existing contact channels. The processing of this data is also beneficial for you, as it allows us to provide you with adequate assistance. When you contact us, in particular, for the management of incidents related to your order or the item/service purchased through the Platform, the processing of your data is necessary for the conclusion of the purchase or service provision contract.
Marketing: The data owner has given their express consent upon collection of personal data.
Fulfillment of legal requirements: Treatment is necessary in accordance with the legal requirements to which we are bound.
1. Data retention period
Purpose and Retention Period
Manage your registration as a user of the platform: We will treat your data for the duration of your time as a registered user (ie until you decide to cancel your subscription.
Development, fulfillment, and execution of the purchase or service provision contract:
We will treat your data during the time necessary to manage the purchase of the products or services you have acquired, including potential returns, complaints, or claims associated with the purchase of the product or service in question.
Customer Support: We will treat your data during the time necessary to attend to your query or order.
Marketing: We will treat your data until you withdraw your consent.
Fulfillment of legal requirements: We will treat your data during the period of time deemed necessary or required by law.
2. Rights of holders of personal data
The Site users are assured, independently of the capacity in which they act, the right to access, rectify, withdraw consent, oppose treatment for the purposes previously stated, and delete, limit, and carry the data that they might have conveyed.
The rights of users previously mentioned may be exercised at any given moment, being sufficient to that effect that the interested parties send those requests in writing to the representative of the Responsible for Treatment of Personal Data.
With no damage for that mentioned in the previous terms, the Site users who have conveyed their personal data may also file, whenever deemed pertinent, a complaint with the National Control Authority the contacts of which can be consulted at https://anpc.ro/.
3. Period for Keeping of personal data
Personal data collected and treated by SC. PRISCOM DEZMEMBRARI SRL. will be kept for as long as the subscription of Site users is active.
Once the user’s subscription to the site is extinct, the personal data that he/she has conveyed to SC. PRISCOM DEZMEMBRARI SRL. will be kept up to 1 (one) year counting from that date, except if another conversation deadline is stated in the applicable law.
However, the site user can, at any time, request from SC. PRISCOM DEZMEMBRARI SRL. the deletion of the personal data that have been conveyed.
4. Purposes associated with the collection and treatment of personal data
Personal data supplied within the scope of the site’s use will be treated and stored digitally on databases specifically created for this effect, and are compulsory as they are necessary and indispensable to uphold the following purposes: undertaking of Buyers’ subscriptions; access, use and fruition of the Site by them; execution of other purposes, including the rendering of services to Buyers, the undertaking of marketing and sales operations, including sending of information regarding new or current products, offers or other promotional actions; adherence to applicable legal obligations (namely of a fiscal, administrative and judicial nature).
5. Security measures
SC. PRISCOM DEZMEMBRARI SRL. is committed to the protection of the privacy of Site users. So, it uses highly innovative security systems that guarantee that any personal data which is conveyed to it by the Site users is adequately stored and protected, foreseeing and preventing any unauthorized access to these elements, as well as their loss, divulging, destruction, or use beyond the purpose that justified their collection.
Concretely, SC. PRISCOM DEZMEMBRARI SRL. adopts the following security measures: Encryption of all personal data that is conveyed to it; Compulsory use of a personal password for each User;
Added safeguard of data regarding Users’ debit or credit cards. This type of data will not be stored, thus ensuring that no third parties can access them or use them;
Constant supervision of IT servers to reduce any chance of attack or vulnerability situation.
6. Cookie Policy
The Site uses Cookies, these being understood as text files that identify the User’s computer in the SC. PRISCOM DEZMEMBRARI SRL. servers. So, the used Cookies do not individually identify the Site’s User and thus do not constitute a tool for the collection of personal data.
7. Changes to the Privacy Policy
SC. PRISCOM DEZMEMBRARI SRL. reserves the right to undertake changes that are revealed to be necessary to this PP. Whenever this happens, those changes will be published on the Site.
Cookie Policy
The Site uses Cookies, understood as text files that identify the User’s computer in the SC. PRISCOM DEZMEMBRARI SRL. server. So, the used Cookies do not individually identify the Site’s User, and so do not constitute a tool for collection of personal data. The used Cookies store the Users’ preferences, affording them a quicker and more efficient use of the Site.
Concretely, the Site uses the following Cookies:
Required cookies: The required cookies are essential for the correct operation of the website and as such can not be disabled. These cookies help make a useful website, allowing basic functions such as navigation and access to the page to protect website areas.
Preferences cookies: These cookies enable User preferences to optimize navigation on the website so that the user does not need to reconfigure and customize the use on each visit. Allows to memorize information such as their preferred language or the region where it is.
Statistics cookies: Statistical cookies help Carfixer24 understand how visitors interact with websites, collecting information anonymously.
Marketing cookies: Marketing cookies are used to target advertisements to visitors and aim to contribute to a better navigation experience adjusted to the interests of the user. The goal is to disclose content that is relevant according to their preferences.
Change settings
The User can opt for the non-use and corresponding deletion of the above-mentioned Cookies, but in that case, the Site’s functioning might suffer changes or limitations when it comes to its browsing.
The site domain belongs to SC PRISCOM DEZMEMBRARI SRL, Simila, str. Principala nr. 624, BÂRLAD, Vaslui as being the holder company of exploitation and rights management of the operation.
Terms of Service
1. Access to the Site
a . SC PRISCOM DEZMEMBRARI SRL, has the right to shut the site down at any moment and under any justifiable circumstances. Also, the owner of the site may ban access to third parties for repair or maintenance actions for example.
2. Property Rights
a. SC PRISCOM DEZMEMBRARI SRL, owns copyrights for any text, image, and content that shows up on the site.
b. Users are not authorized to copy, reproduce, alter, or use any of these elements without consent from our company
3. Privacy and treatment of personal data
a. In order to create a user account on the Site, users will always be asked to give an email for contact and a password. It becomes the user’s duty to keep his data in a secure location and to change them in any case of intruder signs.
b.It remains the User's responsibility to update their alternated data or personal information given by them earlier.
c. Without any pre-judgments, the privacy of the Site Users constitutes a particular concern of SC PRISCOM DEZMEMBRARI SRL. To that end, we’ve approved a Privacy Policy upon which the generally applicable principles in matters of collection and treatment of personal data are defined, and to which we will adhere in the strictest of senses
d. Cookies Policy (subliniat si linkat mai jos)
4. Alterations to the TC
a. SC PRISCOM DEZMEMBRARI SRL reserves the right to make modifications to these TCs if it is necessary. Whenever this happens, the modifications will be published on the Site, and it is therefore advisable to check it regularly.
5. Suggestions and Complaints
a. In case users have any issues related to the present TC, the following contacts may be used
contact@dezmembraru.com
+40732144200
(Costs of the call to a national fixed network)
The cost of communications depends on the tariff agreed with your operator
Conditions of sales
The purchase of the products undertaken through Carfixer24.com is subject to Romanian legislation and is regulated by the following conditions
1. Purchase
a. The products are presented on the website with a description that allows the Buyer to know the corresponding essential characteristics and their price.
b. The Buyer selects the Product(s) that she/he intends to buy.
c. The Buyer confirms his/her choices of Product(s) and acknowledges and accepts the present general terms of purchase through validation click.
d. At that moment, the amount for the order will be charged, except in the case in which the payments have been previously made (Bank transfer or other).
e. SC PRISCOM DEZMEMBRARI SRL, has to confirm and/or inform regarding the availability of the Product(s) ordered by the Buyer, within the maximum deadline of 48 hours, starting from the reception of the information as established in letter d) above.
f. Once the order is validated, a communication is sent to the Buyer (email, text message, or other) to inform him/her of the shipment cancellation of the order.
g. In case of total or partial confirmation of the order, the resolutive condition which is part of the purchase and sale contract brokered between the Buyer and SC PRISCOM SRL, will not be undertaken, and as such SC PRISCOM DEZMEMBRARI SRL, will commit to shipping the order within the foreseen deadline.
h. In the case of all or part of the Products ordered by the Buyer is being confirmed as available, the above-mentioned Products will be shipped by SC PRISCOM DEZMEMBRARI SRL.
i. Product(s) are deemed to be received on the date Buyer or a third party other than the carrier acquires physical possession of the same or, in the case of several goods ordered by Buyer at a single order and delivered separately on the date Buyer or a third party other than the carrier acquires physical possession of the last item.
2. Price and Payment
a. The purchase price of the product is determined by SC PRISCOM DEZMEMBRARI SRL.
b. For shipments within the European Union the price indicates all taxes, fees, and shipping costs in the description sheet.
c. For shipments outside the UE the taxes, fees, and shipping costs in the description sheet, orders may be subject to import taxes and fees that are applied when the order reaches that destination. The customer will be responsible for paying any import taxes and feed not included. Please contact your local customs office for more information and a `destination cost estimate before placing your order.
d. All orders are charged in EUR.
e. The currency converter is for informational purposes only and should not be considered accurate and in real-time; actual rates may vary. Obvious errors (printing errors) are not binding.
f. The order can be paid through one of the following:
- Creditcards;
- Paypal;
- Stripe;
- Bank transfer;
3. Right of Withdrawal
a. The client is aware that all the products sold by SC PRISCOM DEZMEMBRARI SRL, are used parts, originating from cars involved in road accidents, ready to be used in other vehicles.
b. Under the terms of current legislation, the Buyer has a deadline of 14 (fourteen) days starting from the reception of the ordered Product(s) to exercise his right of free resolution without payment of any indemnity and no need to indicate motive.
c. The right of withdrawal must always be exercised by the Buyer, in writing, to the email address contact@dezmembaru.ro or via post. The buyer may use the withdrawal form, in Appendix I of these Terms and Conditions, or through any other statement which is unequivocal regarding the withdrawal.
d. In the case of the exercise of the right of free resolution within the above-mentioned deadline, only the price of the purchased Product(s) and corresponding shipping costs. The return shipping costs are the responsibility of the Buyer.
e. The Product(s) must be returned in their original condition and complete packaging, in the same way as they were shipped, within 14 (fourteen) days starting from the communication of letter b), above mentioned, to the main workplace of SC PRISCOM DEZMEMBRARI SRL, in Romania.
f. It is the Buyer's responsibility to establish proof of timely return of the Product(s).
g. It is the Buyer’s responsibility to establish proof of timely return of the Product(s).
h. If you withdraw under these terms, you have the right to be reimbursed for all payments made, including delivery costs (excepting additional costs resulting from your choice of a shipment modality that is different than the least costly modality of normal shipment offered by us). within 14 days starting from the date on which you communicate your decision to withdraw. However, SC PRISCOM DEZMEMBRARI SRL, has the right to, except in the cases where it volunteers to pick up the Product(s), retain the reimbursement until reception of the returned Product(s).
i. The right to return the products should apply exclusively to products that may be returned in the same conditions as they were received by the consumer, and therefore after reception of the Product(s), we will examine them to verify that they are in the same conditions as when the consumer received them. No reimbursement will be made if the Product(s) have been used or have been damaged, so the consumer must take care in the handling of said product(s).
j. We will proceed with the reimbursement using the same payment method used in the initial transaction, except if there is a specific request on your behalf to do otherwise. In any case, you will not pay any taxes on the referred reimbursement.
k. Under the applicable legal terms, the right of withdrawal cannot be exercised in relation to any product that has had its warranty and inviolability seal removed, or that has been manipulated.
l. The exercise of the right of withdrawal does not hinder the consumer's right to inspect, with due care, the characteristics and operating functions of the item.
m. The Consumer may be liable for the item's depreciation if the manipulation undertaken to inspect its condition, characteristics, and operating functions exceeds the manipulation which is habitually allowed in any commercial establishment.
n. The Buyer may also be held liable for any possible decrease in the value of the products resulting from their delivery to Carfixer24.com.
4. Competence to Settle Consumer Litigation
a. In case of consumer litigation, defined under the terms stated by Law nr.144/2015, from September, the consumer may resort to the official body for competent alternative resolution of consumer litigation.
b. With no damnification to that which is stated in the legislation, the statutes and rules to which the official bodies for alternative resolution of consumer litigation are bound, the consumer may opt for the European platform for resolution of litigation available at https://webgate.ec.europa.eu/odr, for the official body for alternative resolution of specialized competence, in case such exists for the sector in question. He/she may consult the updated list of all official bodies for alternative resolutions for consumers.
5. Nonconforming / Damaged Product
a. The return of any nonconforming or damaged products to SC PRISCOM DEZMEMBRARI SRL is required. Our company will ship, in case such exists in stock, a product with equivalent characteristics and price. If that is not possible, the amount of the order will be refunded to the Buyer.
6. Mislabelled Product
a. If the mistake is the responsibility of SC PRISCOM DEZMEMBRARI SRL, the procedure is the same as for a Nonconforming Product, that is the product must be returned to SC PRISCOM DEZMEMBRARI SRL, and if a product of equivalent characteristics is available in stock, it will be shipped to the Buyer.
b. In the case of products that have the same reference and are still not compatible, SC PRISCOM DEZMEMBRARI SRL, will not be liable for this incompatibility, and therefore the Buyer should always if the ordered product is appropriate for the buyer's vehicle.
Warranty
A. SC PRISCOM DEZMEMBRARI SRL offers a warranty on all its products, as long as the assembly of that part is undertaken in a legally authorized workshop.
B. Bearing in mind that they are used products, the customer agrees and accepts that the warranty period on the product is 12 months after delivery of the product and not 3 years (general period).
C. If failures or errors occur during the warranty period, the customer must notify – namely by email or by other means susceptible of proof – and deliver the goods subject to warranty to SC PRISCOM DEZMEMBRARI SRL, with no undue delay, so that there can be evaluated, repaired and where appropriate, returned.
D. In the first 6 months of the product warranty referred to in the previous number, if the aforementioned product presents any defects, it is assumed that these already existed on the date of purchase and sale. In the remaining 6 months, if the product presents any defects, the customer will have to prove that these already existed at the time of purchase.
*The following cases are excluded from the warranty
- Consumables, wear-and-tear parts.
- Damages caused in transport that are not reported within 24 hours after reception of the parts.
- Damages or defects to the paint job, as the parts are used and may present signs of use.'
1. A/C Compressors
a. For this type of part, no warranty will be accepted without the following steps taken:
- Filter replacement;
- Cleaning of the circuit, using adequate equipment and fluids;
- Verification of the expansion valve, in case is not in proper condition it should be replaced. If it is a compressor in which the cold circuit uses a strangling valve, it must be replaced;
- Utilization of appropriate gas for which the compressor was designed;
- Verification of oil level in the compressor, after assembly.
2. Engines
a. Warranty for engines refers exclusively to the engine’s main part, constituted by the engine’s head, block, sump, and their corresponding internal functioning components. In the case of diesel engines, the warranty also includes the injection pump and the turbo, if it is a supercharged engine.
b. It should be understood that it is impossible to know exactly what maintenance operations have been carried out on the engine and if they were carried out under the conditions idealized by the manufacturer, so it is necessary to assemble a DISTRIBUTION KIT.
c. On the other hand, sometimes it is possible for a long time to elapse between the vehicle entering our stock and it being installed in another similar vehicle, requiring the replacement of the WATER PUMP and THERMOSTAT.
d. It is also important to change GASKETS, FILTERS, OILS, REFRIGERANTS, and any ELEMENTS that wear out in the engine. The engine is part that is subjected to wear and tear, so it can lose oil within the limits set by the manufacturer, which are a consequence of natural engine usage.
e. For the engines’ warranty to be valid it’s necessary that the exchange of the timing belt is verified.
f. Parts that are later assembled on the engine are excluded from the warranty such as the injector body, injectors, steering knuckles, distributor, coils, water pump, clutch, intake manifolds and exhaust, different radiators, brake pumps, fans, different sensors and electrical installations, or any other part which has not been previously mentioned. Regarding engines, also excluded from the warranty are heating and overheating of the engine for causes that are extraneous to it, and the inappropriate use of oils and other fluids.
*Other Considerations about Warranty
a. Other products commercialized by Carfixer24 are properly identified by markings and engraving of their own, for the correct identification of their source, in case they have to be returned. These markings and engravings cannot be manipulated, or the products will void their warranty.
b. SC. PRISCOM DEZMEMBRARI SRL. will not hold any liability for warranties and /or returns in the cases where the parts require installation and/or special adaptation. For example, parts that require encoding, from the moment they are handled void their warranty. The client should always take this fact into account before making the purchase.
c. In all cases, labor and use of replacement vehicles are totally excluded from the warranty of parts commercialized by SC. PRISCOM DEZMEMBRARI SRL.
d. The invoice is your proof in case of any complaint, so this document must be kept by the client to exercise his/her rights.
*Applicable Law and Jurisdiction
a. The present General Terms of Use are subject to Romanian Law and for all issues arising from them, the parties choose the purview of the Romanian Court.
Privacy Policy and Personal Data
The present Privacy Policy(“PP”) has the goal of protecting the privacy of all those who use the Website https://www.carfixer24.com (“Site”), whose domain belongs to SC. PRISCOM DEZMEMBRARI SRL., thus giving them knowledge of the way in which their personal data will be collected and treated.
1. Personal Data
Under the term of RGPD. “Personal Data” will be any “information related to any one person identified or identifiable (“data holder”); any individual person who can be identified, directly or indirectly, especially in reference to an identifier, as for example a name, an identification number, location data, electronic identifiers, or in reference to one or more specific elements of their physical, physiological, genetic, mental, economic, cultural or social identity of that individual, is considered identifiable;”.’
2. Parties responsible for the treatment of personal data
Responsibility for the treatment of personal data that may be conveyed within the scope of the Site’s use, independently of its nature or ownership, will always be the purview of SC. PRISCOM DEZMEMBRARI., represented by Adrian Prisecaru.
Whenever justified, SC. PRISCOM DEZMEMBRARI SRL. may resort to Subcontracted parties, being considered as, individuals or organizations which treat personal data, a fact which is given implied consent by the Site’s users.
In particular, the resort to Subcontracted parties will take place for purposes of management of the business relationship between SC. PRISCOM DEZMEMBRARI SRL. and companies that provide logistics, sales and supply services, payment processing and invoicing, warranty for the execution of due diligence and back office operations, namely technical and operational support and assistance necessary for the functioning of the Site, as well as all others considered necessary and/or convenient, at any time.
The Subcontracted parties used by SC. PRISCOM DEZMEMBRARI SRL. will implement all technical and organizational measures adequate to the protection of personal data which are passed on by you, in such a way as to assure the defense of the rights and interests of the holders.
3. Collection and Treatment of personal data
The access and the mere use of the Site by Users does not imply the collection or treatment of any personal data. However, whenever the User creates an account on the Site, certain data will be collected, the nature of which varies according to the purpose associated with it. The purposes associated with the collection and treatment of data may be consulted in part D of this PP.
4. Purposes associated with the collection and processing of personal data
Personal data provided in connection with the use of the Site will be processed and stored in a computer database specifically created for this purpose and are mandatory to supply as they are necessary and indispensable for the fulfillment of the following purposes: (i) for the management of your registration as a user of the Site; (ii) for the development, fulfillment and execution of the contract for the purchase or provision of services that you have entered into with us on the Site; (iii) to satisfy orders that you place through customer support; (iv) for marketing purposes and; (v) to comply with legal obligations in current use.
5. Legal grounds that allow us to process your data
Purpose and Legitimacy
Manage your registration as a user of the platform: The treatment of your data is necessary in accordance to the terms which regulate the use of the Platform.
Development, fulfillment, and execution of the purchase or service provision contract: Treatment of your data is necessary for the fulfillment of the purchase or service provision contract with you.
Customer Support: We understand that we have a legitimate interest in answering questions posed through the various existing contact channels. The processing of this data is also beneficial for you, as it allows us to provide you with adequate assistance. When you contact us, in particular, for the management of incidents related to your order or the item/service purchased through the Platform, the processing of your data is necessary for the conclusion of the purchase or service provision contract.
Marketing: The data owner has given their express consent upon collection of personal data.
Fulfillment of legal requirements: Treatment is necessary in accordance with the legal requirements to which we are bound.
1. Data retention period
Purpose and Retention Period
Manage your registration as a user of the platform: We will treat your data for the duration of your time as a registered user (ie until you decide to cancel your subscription.
Development, fulfillment, and execution of the purchase or service provision contract:
We will treat your data during the time necessary to manage the purchase of the products or services you have acquired, including potential returns, complaints, or claims associated with the purchase of the product or service in question.
Customer Support: We will treat your data during the time necessary to attend to your query or order.
Marketing: We will treat your data until you withdraw your consent.
Fulfillment of legal requirements: We will treat your data during the period of time deemed necessary or required by law.
2. Rights of holders of personal data
The Site users are assured, independently of the capacity in which they act, the right to access, rectify, withdraw consent, oppose treatment for the purposes previously stated, and delete, limit, and carry the data that they might have conveyed.
The rights of users previously mentioned may be exercised at any given moment, being sufficient to that effect that the interested parties send those requests in writing to the representative of the Responsible for Treatment of Personal Data.
With no damage for that mentioned in the previous terms, the Site users who have conveyed their personal data may also file, whenever deemed pertinent, a complaint with the National Control Authority the contacts of which can be consulted at https://anpc.ro/.
3. Period for Keeping of personal data
Personal data collected and treated by SC. PRISCOM DEZMEMBRARI SRL. will be kept for as long as the subscription of Site users is active.
Once the user’s subscription to the site is extinct, the personal data that he/she has conveyed to SC. PRISCOM DEZMEMBRARI SRL. will be kept up to 1 (one) year counting from that date, except if another conversation deadline is stated in the applicable law.
However, the site user can, at any time, request from SC. PRISCOM DEZMEMBRARI SRL. the deletion of the personal data that have been conveyed.
4. Purposes associated with the collection and treatment of personal data
Personal data supplied within the scope of the site’s use will be treated and stored digitally on databases specifically created for this effect, and are compulsory as they are necessary and indispensable to uphold the following purposes: undertaking of Buyers’ subscriptions; access, use and fruition of the Site by them; execution of other purposes, including the rendering of services to Buyers, the undertaking of marketing and sales operations, including sending of information regarding new or current products, offers or other promotional actions; adherence to applicable legal obligations (namely of a fiscal, administrative and judicial nature).
5. Security measures
SC. PRISCOM DEZMEMBRARI SRL. is committed to the protection of the privacy of Site users. So, it uses highly innovative security systems that guarantee that any personal data which is conveyed to it by the Site users is adequately stored and protected, foreseeing and preventing any unauthorized access to these elements, as well as their loss, divulging, destruction, or use beyond the purpose that justified their collection.
Concretely, SC. PRISCOM DEZMEMBRARI SRL. adopts the following security measures: Encryption of all personal data that is conveyed to it; Compulsory use of a personal password for each User;
Added safeguard of data regarding Users’ debit or credit cards. This type of data will not be stored, thus ensuring that no third parties can access them or use them;
Constant supervision of IT servers to reduce any chance of attack or vulnerability situation.
6. Cookie Policy
The Site uses Cookies, these being understood as text files that identify the User’s computer in the SC. PRISCOM DEZMEMBRARI SRL. servers. So, the used Cookies do not individually identify the Site’s User and thus do not constitute a tool for the collection of personal data.
7. Changes to the Privacy Policy
SC. PRISCOM DEZMEMBRARI SRL. reserves the right to undertake changes that are revealed to be necessary to this PP. Whenever this happens, those changes will be published on the Site.
Cookie Policy
The Site uses Cookies, understood as text files that identify the User’s computer in the SC. PRISCOM DEZMEMBRARI SRL. server. So, the used Cookies do not individually identify the Site’s User, and so do not constitute a tool for collection of personal data. The used Cookies store the Users’ preferences, affording them a quicker and more efficient use of the Site.
Concretely, the Site uses the following Cookies:
Required cookies: The required cookies are essential for the correct operation of the website and as such can not be disabled. These cookies help make a useful website, allowing basic functions such as navigation and access to the page to protect website areas.
Preferences cookies: These cookies enable User preferences to optimize navigation on the website so that the user does not need to reconfigure and customize the use on each visit. Allows to memorize information such as their preferred language or the region where it is.
Statistics cookies: Statistical cookies help Carfixer24 understand how visitors interact with websites, collecting information anonymously.
Marketing cookies: Marketing cookies are used to target advertisements to visitors and aim to contribute to a better navigation experience adjusted to the interests of the user. The goal is to disclose content that is relevant according to their preferences.
Change settings
The User can opt for the non-use and corresponding deletion of the above-mentioned Cookies, but in that case, the Site’s functioning might suffer changes or limitations when it comes to its browsing.